01
Desk Portal
- Comprehensive ticket management
- Real-time tracking
- Knowledge base
- User community
Technical support
Specialized 24/7 technical support
A global team of technical experts to ensure continuous operation and optimization of your Janium system.
PLATFORM
Support platform
02
Contact channels
- Email: soporte@janium.com
- Web portal with direct access
- Phone during office hours
COMMITMENT
Service level agreements (SLA)
| Impact | High urgency | Medium urgency | Low urgency |
|---|---|---|---|
| High (full system) | 2 hours | 8 hours | 8 hours |
| Medium (module) | 8 hours | 8 hours | 20 hours |
| Low (functions) | 8 hours | 20 hours | 20 hours |
INCLUDED
Included services
- Resolution of technical incidents
- Configuration of policies and parameters
- Assistance with operational procedures
- Automatic system updates
- Performance optimization
IN NUMBERS
The service, in numbers
24/7availability
2 hresponse to critical incidents
5countries with in-house teams
Multichannelemail · portal · phone
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