24/7 Specialized Technical Support

Global team of technical experts to ensure continuous operation and optimization of your Janium system.

Support Platform

  • Integrated ticket management
  • Real-time tracking
  • Knowledge base
  • User community
  • Email: soporte@janium.com
  • Web Portal: Direct web access.
  • Phone: Support during office hours

SLA (Service Level Agreements)

ImpactHigh UrgencyMedium UrgencyLow Urgency
High (Complete System)2 hours8 hours8 hours
Medium (Module)8 hours8 hours20 hours
Bass (Functions)8 hours20 hours20 hours

Services Included

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