
24/7 Specialized Technical Support
Global team of technical experts to ensure continuous operation and optimization of your Janium system.
Support Platform
Portal Desk
- Integrated ticket management
- Real-time tracking
- Knowledge base
- User community
Contact Channels
- Email: soporte@janium.com
- Web Portal: Direct web access.
- Phone: Support during office hours
SLA (Service Level Agreements)
Impact | High Urgency | Medium Urgency | Low Urgency |
---|---|---|---|
High (Complete System) | 2 hours | 8 hours | 8 hours |
Medium (Module) | 8 hours | 8 hours | 20 hours |
Bass (Functions) | 8 hours | 20 hours | 20 hours |
Services Included

Resolution of technical incidents

Configuration of policies and parameters

Assistance in operating procedures

Automatic system updates
